FAQs
Welcome to our support portal
Frequently Asked Questions
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What is your product range? And how often do you change products?
Our guest can choose from the various sections of the gift mall and we can send most of the gifts to majority of cities in India. ( for list of cities click here) However we deliver cakes, chocolates, sweets and other edible items ONLY IN AHMEDABAD. We keep adding new products and the same is displayed on the site in our “WHATS NEW” section.Read more
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Where do we procure products from?
All the products are procured locally from the best of the vendors and we follow a very strict quality control policy. We procure the products keeping in mind that it is the most important occasion of your life. OUR MOTTO IS NOT TO MEET YOUR EXPECATIONS BUT TO BEAT YOUR EXPECTATIONS.Read more
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What is the lead time for delivery?
The lead time for all the products are given on the respective pages. Normally we require 24 hours for most of the gifts but it is advisable to carefully read the lead time for each and every product given on respective page. For out side Ahmedabad deliveries the lead time is 4-5 working days hours.Read more
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What should I do to ensure that my delivery is made on time?
To make sure that your delivery is done in time please do the following. 1. Place your order well in advance 2. Full name of Recipient 3. Detailed address with pincode and some landmark 4. Landline number 5. Mobile number 6. Neighbours number if possible. In case of improper address we can call the recipient and tell him about the delivery without disclosing the surprise.Read more
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Are the items delivered as displayed on the web page?
Most of the pictures displayed in this site are those of the actual product. (shades of colour can vary in some of the products), but ahmedabadcity.com gift service reserves the right to deliver a similar, equally good product for reasons beyond its control. If there is enough time we do try to contact you and take your permission before doing this.Read more
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Can recepient return the goods after they are delivered if they do not like them.?
Please note that we do not have a refund policy. However, if a customer is dissatisfied with the quality of the products delivered, he / she should notify the ahmedabadcity.com within 24 Hrs of the delivery of the gifts. In such a case we normally follow “no questions asked” but we do forward the same to our quality control department and only then decide on the action. In the case of perishable items the complaint should reach us within 12-24 hours. No complaint after this time is entertained. In any case our liability remains to the maximum of the cost of product and all cases are subject to jurisdiction of Ahmedabad.Read more
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What are your charges?
The rates displayed along with each product are all inclusive of shipping and forwarding charges and you do not have to pay any thing extra apart from the actual prices shown along with the respective items.Read more
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What if the delivery is late or not made at all?
In rare case of delay, our liability is limited to the extent of the product price. In case of non delivery due to reason beyond our control we refund the amount. But in the case where recipient is not home and neighbours do not accept the gift we do not make refund. In such cases we try to contact the number given by you and if we still cannot get in touch with the recipient we donate the item to needy person if it is eatable and incase of non-perishable item we try to deliver at later date.Read more